Our Services intent in providing support for our applications any time any where We provide our customers with high reachability and connectivity with our support team Support Team Link.
10 Ibrahim Soliman St.,off Shehab St. Mohandiseen, Giza
the services, it will be automatically escalated to the Supervisor and Department Manager via different types of alarms and procedures.
track (view) service status from his soft phone.
connect hotel IP PBX.
using their username and password, so they can receive guest calls.
always appears on soft phone screen-with registered label- to confirm connectivity with hotel PBX.
all the information will appear on the screen including incoming guest room, and the history of the complaints for this room and the status of each complain, and who is assigned to this complain.
Each order taker will appear to him the guest complaint once it’s made by the agent.
another one , or if the issue was fixed, he can closed and put any comments he want, the complaint will move to the solved complaints screen.