Voice Server Platform

LOGICSWARE Software Solution

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CTI Application Support Different CTI Hardware
VXL language is the voiceserver Telephony CTI server script language Basic AutoAttendant with small script
Multiple Addons or Engines can be installed in this platform
Call-Center Engine Call Distribution and Monitoring
Call-Recording Engine Call Recording and Monitoring
VoiceMail Engine Multilanguage VoiceMail
AutoAttendant Engine AutoAttendant functionality
IVR Engine Menu-Driven IVR
CDR Engine CDR integration

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Built in Autoattendant

Basic AutoAttendant greets the caller with an introductory message and provides menu options from which to select Basic AutoAttendant with Working Schedule routing Basic AutoAttendant with Extensions or Department or Branch routing Leave a voicemail message at any extension's voice mailbox Jump to another auto attendant Communicates with Call Information and identify caller number

Call Center (CASCO)

VXL scripting language (Proprietary) based ACD Scenarios for easy customization Priority based Queue Control Multi-supervisor enabled with online agent monitoring Call Recording with encryption & compression Smart Customer Identification Built-in Predictive dialer Built-in IVR capabilities Rich Reporting Module Security & Auditing Trials Logs

VoiceMail (Softvoice)

VXL scripting language (Proprietary) based Auto-Attendant,and voice scenarios for easy customization Support all Telephony Integrations ,no-integration PMS & Hospitality ready Multiple Languages with sub language for language localization Multiple Extensions per mailbox Multiple Greetings per mailbox Personal PC Module for LAN mailbox login Message priority (Urgent and Normal) Group Message Broadcasting

IVR (SoftBrokerage)

Menu-driven IVR, Customized scenairos for each client , Multiple data source reader support and compatible with multiple databases

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Settings

Configuration of Extensions Trunks to Extensions Mapping Dial Plan Hardware Setting: Call recording duration, Recording format ,Playing message format Call Integrations Devices Engine Configuration Working Schedule Script Interpreter DTMF Integration & Tone Detection



Visual Designer

VXL language is the voiceserver Telephony CTI server script language Which in campaign with the engines binary files can implement any CTI applications include : Autoattendant,voicemail,IVR,Callcenter

Customer Support

Our Services intent in providing support for our applications any time any where
We provide our customers with high reachability and connectivity with our support team
MAIL : support@logicsware.com



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SoftVocie Voice Mail BrochureSoftVocie Voice Mail Brochure



NEWS

    Our Services intent in providing support for our applications any time any where.
    We provide our customers with high reachability and connectivity with our support team.
    Support Team Link :
    MAIL : support@logicsware.com

Contact

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10 Ibrahim Soliman St., Off Shehab St.,
Mohandeseen Giza.
TEL : +20233040404
TEL : +20172228185
FAX : +20233040409
MAIL : info@Logicsware.com

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